Senior Service Advisor - polestar service team

At Polestar Oakville, we are redefining automotive retail through innovation, sustainability, and Scandinavian design. As a Senior Service Advisor, you will be the primary point of contact between our guests and our service team — delivering a seamless, transparent, and premium ownership experience that reflects the Polestar brand.

If you are passionate about electric mobility, cutting-edge technology, and exceptional customer care, we want to meet you.

Key Responsibilities

• Execute every customer interaction in alignment with Polestar’s retail and service strategy
• Maintain a polished, professional appearance that reflects our progressive brand
• Ensure the service write-up area is clean, organized, and welcoming
• Adhere to all company, manufacturer, and regulatory policies and procedures
• Understand and accurately apply factory and extended warranty policies
• Collaborate closely with the Service Manager to optimize workflow and technician efficiency
• Communicate inspection results clearly and promptly to customers
• Proactively inform customers of delays or changes to vehicle delivery timelines
• Verify all repair orders are completed accurately and road tests are performed prior to delivery
• Participate in all service department meetings and ongoing training sessions
• Maintain strong Customer Satisfaction Index (CSI) performance
• Conduct road tests with customers when necessary to diagnose concerns
• Tag keys, accompany customers to their vehicles, and provide a seamless delivery experience
• Identify and document visible vehicle damage during write-up and present appropriate solutions
• Liaise with technicians to ensure accurate diagnostics and repair clarity
• Process completed work orders in accordance with accounting procedures
• Deliver a courteous, patient, and consultative service experience
• Present service recommendations ethically — ensuring no under- or over-selling
• Ensure compliance with all applicable legislation and safety regulations
• Attend required manufacturer and in-house training seminars
• Perform additional duties as required to support service operations

What We’re Looking For

• Previous automotive Service Advisor experience preferred
• Strong communication and organizational skills
• Comfort with technology and electric vehicle systems
• A customer-first mindset with attention to detail
• Ability to thrive in a fast-paced, collaborative environment
• Passion for sustainability and innovative automotive technology

Why Polestar?

• Be part of a premium, forward-thinking electric performance brand
• Work in a modern, design-driven retail environment
• Ongoing manufacturer training and professional development
• Competitive compensation structure
• Opportunity to grow within an exclusive automotive group

If you’re ready to represent a brand that challenges convention and drives change, apply today and help us shape the future of mobility.